Apartment parcel lockers and new COVID guidelines

Apartment parcel lockers are once again in the spotlight with new Victorian guidelines for COVIDsafety in apartments.

There are now new guidelines for COVIDsafety in Victorian apartments. The guidelines provide OCs and residents with some clarity as to necessary changes, particularly with Stage 4 restrictions. They highlight many of the challenges of strata and high-rise living during a pandemic.

The pandemic saw some alarming events in public housing towers. The Department of Health and Human Services (DHHS) then hosted roundtable meetings. Meetings included other government departments, Vic Police, City of Melbourne, resident groups and community leaders. Discussions focused on the unique challenges of controlling COVID-19 infection in high-rise apartments.

Why apartment parcel lockers are important

To understand why apartments parcel lockers are important it’s necessary to see the density of our residential buildings. High-rise apartment living is gaining popularity in Australia for various reasons. The Australian Bureau of Statistics reported one in ten Australians were living in apartments in 2016. The management of the novel coronavirus is of critical importance in such dense environments

Managing deliveries is one aspect in the management of coronavirus in apartment buildings. As specialists, we understand the need for safe and efficient management of parcel deliveries. We also understand the variety of high-rise living circumstances and their differing needs. We welcome the guidelines for deliveries into apartments as a starting point for conversations (in every state). 

New guidelines for deliveries into apartments

The DHHS guidelines for deliveries into apartments include: 

  • Residents should pick up deliveries from the ground floor entry
  • Those in quarantine should not allow deliveries into their home nor come into contact with couriers
  • Visitors should be requested to maintain at least 1.5 metres distance from others
  • Records of workers and subcontractors at the premises for 15 minutes or more should be kept 

(Click this link for full details) 

With Groundfloor™ apartment parcel lockers, apartments can quickly implement these recommended activities. Here’s a step by step breakdown of just how Groundfloor™ systems address the new guidelines.

How Groundfloor™ apartment parcel lockers address guidelines

1. Groundfloor™ systems provide 100% contactless delivery and collection

Our free-to-use courier mobile app allows fast, contactless delivery. Building staff do not need to interact with couriers and contractors at all – they deliver straight into the lockers.

Residents do not need to interact with deliverers either. They are automatically notified via SMS of their delivery. Once ready to collect, they scan a code at the locker and the locker door opens automatically. Locker doors can be closed with a gentle elbow nudge.

Groundfloor’s apartment parcel lockers use a Digital Signature feature. This eliminates the need for physical signatures and provides utmost security and traceability. 

2. Courier details will not need to be recorded – delivering into Groundfloor™ is fast! 

If the timeframe of concern changes later as we learn more about the virus, any required details could be retrieved in the administrative dashboard. The system records all details related to every delivery.

3. Locate your parcel lockers outside to keep building visitor numbers down.

Deliveries volumes are at an all time high. The frequency with which couriers are delivering into the same buildings has also increased.

Groundfloor™ parcel lockers can be located outside under shelter, eliminating couriers from your lobbies and entries entirely.

4. Keep couriers out of your lifts

Couriers deliver straight into your lockers. No more riding lifts to deliver door-to-door. 

Not only will they be in and out of the building much, much faster, but they can also stay out of lifts which is extremely important with such difficulties as meeting physical distancing recommendations in lifts and lift waiting areas.

5. Plus many more benefits, including reducing building maintenance costs.

Contact us to talk about how Groundfloor™ can address your building’s particular needs.


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