How to collect via Groundfloor™ parcel delivery lockers

image step-phone message

1. Message from Groundfloor™

When a delivery arrives for you in the lockers, you’ll automatically receive a message via SMS with a unique access code and link.

image step – tilted qr scan

2. Scan your code

When you’re ready to collect, follow the link and scan the QR code at the barcode scanner located below the locker kiosk screen.

image step – locker open

3. Collect your parcel

The locker containing your parcel will open for you like magic.
Don’t forget to close the door and have a lovely day!

Secure, efficient, and truly convenient

Created specifically for the Australian market, Groundfloor™ parcel locker systems are designed to ensure optimal efficiency, security and 24/7 convenience for everyone. Receive your parcels from any courier, and collect with our no-touch process anytime.

How Groundfloor™ contactless delivery and collection works

no touch delivery
Deliveries go straight into your Groundfloor™ parcel delivery lockers
digital signature
A Digital Signature is created for each delivery, so you don’t need to be there to sign
no touch collection
A secure access code is automatically sent to you. Scan at the kiosk when you’re ready to collect.
no-touch parcel collection
Locker doors can be closed with a gentle elbow-nudge for a completely contactless process.

We receive deliveries from any delivery company

It’s what we call being courier-inclusive

A little about Groundfloor™

It was the dreaded ‘Sorry We Missed You Card’ that initially set the Groundfloor™ team on our mission to end Australia’s parcel problems. How could we ensure everyone received their deliveries first-time, every time? It quickly became clear our solution needed to be specific to the Australian market, fill the gap between public locker banks and inefficient or non-existent building procedures, whilst addressing the needs of facility management, recipients, and couriers.

The first Groundfloor™ system was installed at a boutique residential apartment in East Melbourne in July 2018. Groundfloor™ is now automating parcel management in apartments, commercial offices, student residences, and other buildings, in capital and coastal cities across Australia.

The Urban Developer - best new proptech finalist
Best New Proptech
Melbourne Design Awards Winner
Courier App and Kiosk Design
premier's design awards finalist
Overall Service Design
Realtech X
Growth Program Selection

Need assistance?

Contact our customer care team.